Refund Policy
This policy applies to bookings made directly with Seven Pillars through this website.
Cancellation and refunds
The refund you are eligible for depends on the rate plan shown in your booking confirmation:
Flexible – 30 days
If you cancel at least 30 days before your arrival date, you receive a full refund of any amount paid. If you cancel less than 30 days before arrival, the total price of the reservation is charged and is not refundable.
Non-refundable
The total price is charged if you cancel at any time, and no refund is given.
No-shows
If you do not arrive on your check-in date without notifying us, the total price of the reservation is charged and is not refundable, unless your rate plan states otherwise.
Early departure
If you leave before your booked check-out date, no refund is given for the unused nights.
How refunds are paid
Refunds are made only to the original payment method. Payments made by bank transfer are refunded by bank transfer to the same bank account the payment was sent from. Where card payment is offered and you paid by card through PayHere, the refund is returned to the same card. We are unable to refund to a different account, card or person.
Bank charges and exchange rates
Refunds are made for the amount we received, in the currency of the original payment. Bank charges, intermediary bank fees and exchange-rate differences applied by your bank or ours are not covered, so the amount reaching your account may differ from the amount you paid.
Refund timing
Approved refunds are processed within 30 days of the cancellation being approved. Your bank or card issuer may take a further few working days to show the refund on your account.
How to request a cancellation
Email reservationssevenpillars@gmail.com or call +94 74 414 9290, quoting your booking details. The date we receive your request is the cancellation date.
Contact us
- Emailreservationssevenpillars@gmail.com
- Phone+94 74 414 9290
- AddressNo. 39 Lighthouse Street, Galle Fort 80000
